"Key findings and recommendations on the main communication, community engagement and accountability (CCEA) barriers and gaps:
Finding 1: There is strong rhetoric from international agencies to support local/national CCEA and work on more inclusive partnerships – but progress has been slow
Finding
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2: Significant gaps in the CCEA capacities of local and national agencies constrain activities
Finding 3: Language and terminology are key barriers to participation and inclusion of local organisations
Finding 4: Marginalised groups need specific CCEA considerations
Finding 5: Information is needed for refugees returning to Ukraine
Finding 6: Non-Ukrainian refugees need specific CCEA considerations
Finding 7: Engagement is needed with host communities" (Pages 6-10)
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"CDAC's core vision focuses on ensuring people and communities are central to identifying solutions to the problems they face in a crisis. The 2022-2027 vision is: 'that communities will have the information and resources they need to determine their own solutions and be central stakeholders in huma
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nitarian and development decision making'. This document outlines the common advocacy statements of the CDAC Network in support of this vision. It aims to support CDAC Network's collective influence to promote a common vision of the growth and change needed in CCEA, so that the drive for effectiveness is efficient and well targeted." (Introduction, page 1)
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"The analysis is based on online media coverage in five languages throughout the year. CARE sees a concerning trend of crises being neglected year after year. Six out of the ten crises are located on the African continent. The Central African Republic has appeared in the ranking for five consecutive
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years. Both Madagascar and Burundi – the latter this year’s number 1 with the least media coverage – have made CARE’s list four times so far. This lack of attention adds to burdens such as the severe effects of COVID-19 restrictions and the growing impact of climate change in these countries." (https://reliefweb.int)
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"An online survey was conducted in which participants were exposed to one of 16 mock emergency warnings about either a bushfire or a riverine flood and were then asked a series of questions relating to their demographic characteristics, message comprehension and effectiveness, threat appraisal, copi
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ng appraisal, protection motivation and maladaptive coping behaviour. Mock emergency warnings were developed using existing end-user emergency warnings to improve realism and maximise the usefulness of the findings, as well as building on previous QUT-conducted BNHCRC research (see Greer et al., 2019). A total of 2,482 Australians living across all states and territories were recruited to participate in the research. Participants were recruited by the Market Research firm Dynata. Approximately 150 participants responded to each of the 16 stimuli. Overall, the research results show that adding colours and/or icons to the Evacuate Now (Bushfire) message creates improvements, albeit small ones, in message comprehension, effectiveness, perceived probability and perceived self-efficacy. The other three messages showed no improvement (or loss) in message comprehension, effectiveness, threat appraisal, or coping appraisal as a result of adding colours and/or icons." (Abstract)
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"This guide is a living document that is meant to be used as a starting point when planning and undertaking a campaign prior to (if possible) and during a disaster. It is intended to support the work of the Fiji government and the Fiji Communication and Community Engagement Working Group (CCEWG) in
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terms of messaging including tone, language and frequency as well as use of media outlets and other communication initiatives, while engaging and communicating with affected populations." (Conclusion, page 24)
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"A number of issues have been raised in this report that will help the media to improve on service delivery in disaster-related issues and to be prepared in disaster management. Not only the media has vowed to improve but also government institutions, humanitarian response organizations and media st
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akeholders have also pledged to play a part in supporting the media to carry out its role efectively in terms of accurate and timely reporting. Some of the important points raised in the consultation process were: National and district structures that are set by both government and nongovernment organizations have to involve the media in the planning, processing and implementing of national mechanisms that would help the media in carrying out their duties; the media need to be well-equipped with training and resources that would strengthen their professional capacity; there has to be a good rapport between the media and all government and non-government entities for efcient and efective reporting; there should be proper planning in disaster management amongst all stakeholders involved in this process to enhance coordination at all angles." (Conclusion, page 27)
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"COVID-19, caused by SARS-CoV-2, has led to a global pandemic. The World Health Organization has also declared an infodemic (ie, a plethora of information regarding COVID-19 containing both false and accurate information circulated on the internet). Hence, it has become critical to test the veracity
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of information shared online and analyze the evolution of discussed topics among citizens related to the pandemic. This research analyzes the public discourse on COVID-19. It characterizes risk communication patterns in four Asian countries with outbreaks at varying degrees of severity: South Korea, Iran, Vietnam, and India. We collected tweets on COVID-19 from four Asian countries in the early phase of the disease outbreak from January to March 2020. The data set was collected by relevant keywords in each language, as suggested by locals. We present a method to automatically extract a time-topic cohesive relationship in an unsupervised fashion based on natural language processing. The extracted topics were evaluated qualitatively based on their semantic meanings. This research found that each government's official phases of the epidemic were not well aligned with the degree of public attention represented by the daily tweet counts. Inspired by the issue-attention cycle theory, the presented natural language processing model can identify meaningful transition phases in the discussed topics among citizens. The analysis revealed an inverse relationship between the tweet count and topic diversity. This paper compares similarities and differences of pandemic-related social media discourse in Asian countries. We observed multiple prominent peaks in the daily tweet counts across all countries, indicating multiple issue-attention cycles. Our analysis identified which topics the public concentrated on; some of these topics were related to misinformation and hate speech. These findings and the ability to quickly identify key topics can empower global efforts to fight against an infodemic during a pandemic." (Abstract)
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"Agencies in charge of flood management use disaster reports (DRs) as the preferred source of information on past flooding events. A systematic survey of DRs prepared by Italian agencies suggests that DRs could be widely enhanced in view of targeting more effective communication to citizens, reinfor
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cing the communication pillar in civil protection planning and management, and improving the resilience of the population to extreme events. Without loss of the rigor and details required for all the usual technical uses of DRs, we suggest recompiling them in the form of ‘‘disaster tales’’ (DTs), as tools that offer wider knowledge of the events to improve people’s preparedness and self-protection behavior. Recent major flooding events have demonstrated the communication potential that videos and pictures taken by citizens have for risk perception and disaster preparedness. By watching and listening to what has happened the communication recipient can better understand the feelings of the people experiencing an emergency. The structure of the improved reports, we suggest, will finally integrate data, graphs, and maps with interactive tools and be able to present handier multimedia views of the events. Application to three case studies of flooding in Italy illustrates how to concretely implement the suggested disaster reports to create more readily accessible disaster tales." (Abstract)
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"Drawing on the Crisis and Emergency Risk Communication framework, we sought to examine how leading health organizations use Instagram for communicating and engaging during the COVID-19 pandemic. We manually retrieved Instagram posts together with relevant metadata of four health organizations (WHO,
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CDC, IFRC, and NHS) shared between January 1, 2020, and April 30, 2020. Two coders manually coded the analytical sample of 269 posts related to COVID-19 on dimensions including content theme, gender depiction, person portrayal, and image type. We further analyzed engagement indices associated with the coded dimensions. Results: The CDC and WHO were the most active of all the assessed organizations with respect to the number of posts, reach, and engagement indices. Most of the posts were about personal preventive measures and mitigation, general advisory and vigilance, and showing gratitude and resilience. An overwhelming level of engagement was observed for posts representing celebrity, clarification, and infographics. Conclusions: Instagram can be an effective tool for health organizations to convey their messages during crisis communication, notably through celebrity involvement, clarification posts, and the use of infographics. There is much opportunity to strengthen the role of health organizations in countering misinformation on social media by providing accurate information, directing users to credible sources, and serving as a fact-check for false information." (Abstract)
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"The South African disaster response activities surpass risk reduction since the implementation of the Disaster Management Act 57 of 2002 (DMA) and the National Disaster Management Framework of 2005 (NDMF). Risk reduction, in particular risk communication, remained unexploited until the occurrence o
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f coronavirus disease 2019 (COVID-19) pandemic. The legislation and policy mandate a proactive approach for disaster management, requiring a focus on disaster risk reduction. Therefore, this study aimed to assess the significance of risk communication as a critical prevention and mitigatory strategy in disaster risk management, focusing on the COVID-19 pandemic. Key to risk communication success is ensuring adequate comprehension, accurate perception of the disseminated information, and compliance with regulations. Questions of trustworthiness, acceptability, effectiveness, and usefulness of messages and strategies communicated sought answers from the Bloemfontein population. Furthermore, the Agenda-setting Theory provided the grounding for the study. The study sample was picked in a stratified random sampling manner, using the confidence level and margin of error equation. A questionnaire survey was used to collect the data required to achieve the research objectives." (Abstract)
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"Pakistan suffered from a massive earthquake in October 2005 that caused the deaths of more than 87 000 people. As a result of this calamity, around 3.5 million affected people had no access to information. In these scenarios, community media became an important catalyst. In developing countries, ra
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dio had proved far more accessible and useful than any other medium. But because of this natural hazard, local media also suffered heavily as dozens of journalists died and media houses and press clubs were destroyed. The current study attempted to explore the role of frequency modulation (FM) radio stations working in the earthquake hit areas in Pakistan. These stations were temporarily setup to inform the victims about the rehabilitation and reconstruction plans of the agencies involved. The data has been collected qualitatively through five focus group discussions which were conducted in the earthquake affected areas. Twelve in-depth interviews were also conducted for this purpose with FM stations personnel. The results revealed that the FM radio stations played a very important role in the rehabilitation phase by providing vital information to the victims, relief agencies and government. Lifesaving information like weather updates, precautionary measures in the tents, public service announcements and encouraging messages provided some hope to the victims to restart a normal life, and also motivated the students to restart their studies in make shift schools. These FM networks became the voice of the affected people and helped a lot in bridging the communication gaps between the affected, relief agencies and government, and also ensured citizens’ participation in decision-making processes." (Abstract)
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"When people look online for information about humanitarian crises, they increasingly encounter media content that blurs the line between reality and fiction. This includes everything from rumour and exaggeration to partisan journalism and completely invented stories designed to look like real news
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(so-called ‘fake news’). This article shows that disinformation is causing real and serious harm to those affected by humanitarian emergencies; it can undermine the ability of humanitarian workers to provide relief; and it has exacerbated conflict and violence. Disinformation is also making it harder for journalists to report on the humanitarian sector, and hold the powerful to account, because it undermines audience trust in information more generally. The article concludes by considering interventions that could address the challenges of disinformation. It argues for more support of quality journalism about humanitarian crises, as well as media literacy training. Finally, it is crucial that aid agencies and news outlets commit to accuracy and fact checking in their reporting and campaigning." (Abstract)
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