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Cross-Platform Disinformation Campaigns: Lessons Learned and Next Steps
Harvard Kennedy School Misinformation Review, volume 1, issue 1 (2020), 11 pp.
"This paper examines online discourse about the White Helmets, a volunteer rescue group that operates in rebel (anti-regime) areas of Syria. The White Helmet’s humanitarian activities, their efforts to document the targeting of civilians through video evidence, and their non-sectarian nature (that
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Cyclone Idai: Integration of Multisectoral C4D Interventions Into the Humanitarian Response in Malawi, Mozambique and Zimbabwe
Nairobi: UNICEF (2020), ii, 21 pp.
"In March 2019, Cyclone Idai brought death and destruction to Malawi, Mozambique and Zimbabwe as a result of heavy rains and extensive flooding (Figure 1). The respective governments together with UNICEF and other partners, responded swiftly to the disaster. Rescue and relief operations were impleme
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Common Services for Communication and Community Engagement: National and Sub-National Platforms. A Status Update
CDAC Network (2020), 29 pp.
"It has been widely agreed that national platforms for Communication and Community Engagement (CCE) are essential for making progress toward greater participation and accountability in humanitarian response. A policy paper describing this in detail was produced by the CDAC Network in 2016, supported
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Women, ICT and Emergency Telecommunications: Opportunities and Constraints
Geneva: ITU (2020), x, 80 pp.
"In the 1991 cyclones that hit Bangladesh, 90 per cent of the 140 000 victims were women. In the deadly heat waves that hit France in 2003, most fatalities were elderly women. During the 2005 Hurricane Katrina emergency in New Orleans, most of the victims were Afro-American women and their children.
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A Framework for Assessing Success of National CCE Platforms
CDAC Network; Ground Truth Solutions (2020), 14 pp.
"This framework lays out the multiple elements needed to successfully build and assess the performance of a national Communications and Community Engagement (CCE) Platform. These Platforms enable a broad range of government and disaster response organisations to implement coordinated communication a
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Practical Experiences Building: A Government-Led CCE Platform in Vanuatu
CDAC Network; Ground Truth Solutions (2020), 8 pp.
"Building effective CCE capabilities is particularly important in Vanuatu, a Pacific nation spanning 83 islands, which is vulnerable to natural disasters ranging from tropical cyclones and volcanic eruptions, to disease and agricultural threats. 2020 has been a particularly challenging year for its
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Del miedo a la acción. Información en emergencias: Un salvavidas
Bogotá: Dejusticia (2020), 17 pp.
"En este documento nos centraremos en cuatro facetas del acceso a la información, con sus respectivos riesgos, que deben tener en cuenta los tomadores de decisión en la coyuntura actual. Asimismo, buscamos ofrecer soluciones o recomendaciones que puedan implementar tanto el Gobierno como el sector
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The Journey to Build Fiji’s National Communication Platform
CDAC Network; Ground Truth Solutions (2020), 8 pp.
"Over the last two years, Fiji has worked to build a Communication and Community Engagement (CCE) platform that embeds advanced two-way communication capabilities in the national disaster response system. While it is common to think of “platforms” as a technology service, the intent here is much
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Guidelines on Distance Education During COVID-19
Burnaby, Canada: Commonwealth of Learning (COL) (2020), 14 pp.
"The Guidelines provide practical directions for the use of distance education tools and practices to support teaching and learning and offer suggestions on the use of appropriate technology to address the social and pedagogical issues of learning in a crisis situation. The purpose is to provide a r
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Situational Analysis of Communication, Community Engagement and Accountability in Burkina Faso
CDAC Network (2020), 17 pp.
"Burkina Faso is dramatically confronted with the consequences of violence, persistent food insecurity and malnutrition. Five of the thirteen regions of the country are particularly affected, and the humanitarian situation has been steadily deteriorating since 2017 with a peak observed in the second
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Managing Misinformation in a Humanitarian Context: Internews Rumour Tracking Methodology. Part III: How to Guide
Key Guides
Internews (2019), 61 pp.
"You will find information and advice on everything from how to source rumours and factcheck information, to how to share actionable and practical answers to address these rumours. Internews Rumour Tracking Methodology is designed to be flexible and responsive to local context – and you should be
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"This guide focuses on the following areas: a brief orientation and perspective on the media for public officials, including discussion of how the media thinks and works, and on the public as the end-recipient of information; techniques for responding to and cooperating with the media in conveying i
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Managing Misinformation in a Humanitarian Context: Internews Rumour Tracking Methodology. Part I: Context, Part II: Case Study
Deep Insights
Internews (2019), 56 pp.
"Internews Rumour Tracking Methodology consists of four key functions: 1. A mechanism to determine and document which rumours are circulating; 2. An effective strategy to fact-check information and rumours; 3. A variety of accessible and inclusive mechanisms to share accurate responses to rumours; 4
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Guidance on Reporting Major Incidents
Independent Press Standards Organisation (IPSO) (2019), 11 pp.
"There is a public interest in the reporting of major incidents, to inform the public of what has happened and over time allow the public to make sense of those events. Legitimate reporting of major incidents will often include approaches to individuals who have witnessed or been otherwise affected
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Communication During Disaster Recovery
Key Guides
Global Facility for Disaster Reduction and Recovery (GFDRR) (2019), 28 pp.
"This Guide provides practical guidance for governments regarding how to effectively communicate with communities during the recovery phase following an emergency. It explains how to identify communication needs, and presents “best fit” communication methods and strategies to deploy to support D
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CDAC Facilitator’s Guide for Technical Training
London: Communicating with Disaster Affected Communities (CDAC) (2019), 21 pp.
"The core document of CDAC’s technical training is the facilitator’s guide – a document that leads facilitators, agencies and staff through an all-inclusive journey in communication and community engagement best practice. The guide aspires to: Provide information for people affected by disaste
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Collective Communication and Community Engagement in Humanitarian Action: How to Guide for Leaders and Responders
Key Guides
CDAC Network (2019), 75 pp.
"This guide suggests practices to support an active role for communities in humanitarian services and decision-making, improve access to information and keep people connected to support their own ways of coping. It emphasises a collective approach where humanitarian actors coordinate, collaborate an
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Preparing the Ground for Better Dialogue, Better Information, Better Action: Lessons on Communicating with Communities in Emergencies
Deep Insights
CDAC Network; World Vision International (2018), 31 pp.
"What we’ve learnt about communicating effectively with disaster affected communities: 1. To deliver actionable, life-saving information, emergency responders should strive to agree on common messages developed in partnership with communities and tackle the spread of rumours. 2. It is important to
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Reporting Humanitarian Disasters in a Social Media Age
New York: Routledge (2018), 252 pp.
"Drawing on more than 100 in-depth interviews with journalists and aid agency press officers, participant observations at the Guardian, BBC and Save the Children UK, as well as the ordinary people who created the words and pictures that framed these disasters, this book reveals how humanitarian disa
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