"In the Eastern DRC where the 10th Ebola epidemic was coming to an end, the advent of COVID-19 raised additional concern of dealing with two major health emergencies at the same time with implications for effective audience engagement, and compliance to public health measures. These concerns came ag
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ainst the backdrop of audience fatigue with Ebola programming and a seeming lack of trust in the Ebola response – seen by some members of the public as a money-making venture. Similar concern and mistrust are also expressed with the COVID-19 response. Given this, Internews secured funding from BHA/USAID to respond to the growing rumors and misinformation about COVID-19 and provide life-saving information to audiences. By working with local radio partners, Internews produced 23 radio programs and several Public Service Announcements that were aired over 14,000 times on 39 partner stations. This is in addition to expanding its rumor tracking to address community concerns on COVID-19 and building partner capacity on fact-checking and radio programming. In a Knowledge, Attitude and Practice (KAP) survey conducted in December last year, 72% respondents cited Internews radio program, Tushinde Corona for improving their knowledge about COVID-19 and 74% credited it for changing certain behaviors and practices that include regular handwashing and use of facemask. While these are notable developments, challenges remain, particularly with the acceptance of and willingness to take COVID-19 vaccine, thus generating heated public debate. The government recently suspended vaccines delivered through the COVAX Facility citing safety concerns thus adding to existing rumors about the efficacy and reliability of COVID-19 vaccines. In the December KAP survey conducted by Internews, only 49% of respondents said they would take a COVID-19 vaccine or recommend it to someone - a figure that is similar to the 46% who said the same in a GeoPoll 2020 report on COVID-19 that focused on six countries including the DRC." (Executive summary)
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"Exogenous shocks like the COVID-19 pandemic unleashes multiple fundamental questions about society beyond public health. Based on the classical concept of ‘need for orientation’ and the literature on the role of the media in times of crisis, we investigate to what extent the COVID-19 pandemic a
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ffected news consumption in comparative perspective. Based on a two-wave panel survey in 17 mostly European countries, our study targets the role of both legacy news brands (TV, radio, newspapers) and so-called contemporary news media (Internet-based and social media) during this global health crisis. Our results show an overall rise of news use across countries, but only for some types of news media. We find an increase of TV news consumption, and a higher reliance on social media and the Internet for news and information. This indicates that in times of crises and an unusually strong need for orientation, people mainly turn to news sources that are easily available and offer a more immediate coverage. Furthermore, we find the rise in news use to be mainly present among those who already have a higher level of trust in legacy media and among people that were more concerned about the impact of the pandemic." (Abstract)
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"Les analyses et réflexions axées sur la problématique de la communication de crise en Côte d’Ivoire permettent, d’une part, de révéler les sources, les enjeux et les conséquences de la communication publique et globale en période de crise. Elles mènent, d’autre part, à observer de n
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ombreuses entropies, notamment la communication zéro et les incommunications, qui sont des actions et pensées attentatoires à la communication positive et efficace. Cet ouvrage, à travers des cas, évoque les paradigmes de la communication de crise et propose la gestion méthodique ou professionnelle de la communication en contexte de crise. Il s’agit des situations de communication de crise qui dévoilent l’impériosité de la prospective systémique et dynamique de la communication en société, surtout en situation de crise." (Dos de couverture)
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"Este artigo discute a interseção entre desinformação e religião a partir de canais do YouTube tendo como cenário a pandemia de COVID-19. Para tanto, são analisados 75 materiais audiovisuais postados em dois canais do YouTube – do Pastor Silas Malafaia e do Instituto Plinio Corrêa de Olive
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ira. No contexto da pandemia, tal tema permeou o debate de distintas áreas, dentre elas a religiosa. No entanto, muitas vezes esses conteúdos corroboravam com o que a OMS denominou como “infodemia” e com o processo de desinformação, já que diversos elementos contestatórios aos protocolos de saúde e sem qualquer evidência científica eram divulgados e circulavam, em especial, a partir de vídeos em mídias sociais, incluindo o YouTube. Em função da centralidade que a religião ocupa no cenário brasileiro, tais discursos possuem alcance e relevância na conformação do ambiente informacional dos indivíduos. Portanto, nesta pesquisa, buscou-se identificar as principais narrativas e elementos argumentativos encontrados nos vídeos dos dois canais que faziam qualquer tipo de referência à pandemia. Dentre os principais resultados destacam-se as narrativas que evidenciam teorias conspiratórias, o descredito à imprensa e a associação ao pânico e ao excesso de atenção em relação ao tema. Ademais, tais discursos são múltiplos e aparecem de forma distinta nos canais, o que reforça a complexidade do diálogo entre a desordem informativa e o papel desempenhado por influenciadores religiosos no ambiente digital." (Abstract)
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"Las comunidades indígenas de la región amazónica peruana fueron duramente golpeadas por la pandemia de la COVID-19. Prácticamente desde sus inicios, surgieron distintas iniciativas para informar adecuadamente en las lenguas originarias a las comunidades, pero también otras que permitieran cont
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ribuir a paliar y reducir los impactos de la pandemia. En este artículo analizamos un proyecto implementado para enfrentar la pandemia de la COVID-19 así como otras emergencias sanitarias en general. Este proyecto fue diseñado en conjunto con el equipo de comunicadores indígenas de Radio Ucamara, ubicada en la ciudad de Nauta (región Loreto), en la Amazonía nororiental del Perú. El principal objetivo de este proyecto fue el de convertir a la radio en un centro o hub comunicacional que permita el flujo de información sobre la situación de salud de las comunidades indígenas a las autoridades regionales, y viceversa, de tal manera que permita una atención en salud primaria oportuna y culturalmente pertinente." (Resumen)
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"COVID-19 created a substantial set of challenges for health communication practitioners in the process of planning, implementing, and evaluating entertainment-education (EE) campaigns. EE is a theory and evidence-based communication strategy that employs entertainment media for educational messagin
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g. Here, we briefly review EE campaigns in response to previous health emergencies and present three cases of EE responses to the COVID-19 pandemic from leading global organizations (PCI Media, BBC Media Action, and Sesame Workshop). Responses ranged from adaptation and re-distribution of existing content to creating new content under social-distancing restrictions and utilizing transmedia. These cases demonstrate that EE initiatives responding to future pandemics may be well served by starting with existing infrastructure to quickly build capacity, support, and trust; working with partners to tailor programs to the local context; and continuing to focus on good storytelling while simultaneously considering evolving media formats and theory." (Abstract)
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"This article provides a case study of an information campaign directed at people of Somali decent living in the worst hit district of Oslo, the capital of Norway. The Somalis were the immigrant group most affected by the COVID-19 in Norway during the first wave of the pandemic. The campaign used se
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lected Somali-speaking ‘ambassadors’ as well as videos and network methodology to reach those within the Somali population who are least integrated into Norwegian society. The lessons learned from this case may both inform the theory of information campaigns and provide practical lessons learned for other groups in later high-risk information-need situations." (Abstract)
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"El presente trabajo se propuso identificar el uso, la dependencia y la confianza que se tuvo en los medios de comunicación y los medios sociales al inicio de la cuarentena decretada por el Estado mexicano con motivo de la llegada del nuevo coronavirus a México. Para responder al objetivo señalad
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o se recurrió a la técnica de la encuesta. Los resultados indican que durante el periodo de la cuarentena hubo un aumento notable tanto del uso de los medios de comunicación como de los medios sociales. También muestran que aun cuando las evidencias dan fe de que los medios sociales (internet y sus aplicaciones) fueron las herramientas más utilizadas, en la ciudad de Monterrey (Nuevo León) y su área metropolitana las personas respondieron que los medios de comunicación fueron el recurso que les ofreció la mejor información sobre el tema. En específico, sostienen que fueron los noticieros de televisión el recurso del cual obtuvieron la información más confiable para tomar las decisiones y afrontar la crisis de salud." (Resumen)
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"Do emotions we experience after reading headlines help us discern true from false information or cloud our judgement? Understanding whether emotions are associated with distinguishing truth from fiction and sharing information has implications for interventions designed to curb the spread of misinf
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ormation. Among 1,341 Facebook users in Nigeria, we find that emotions—specifically happiness and surprise—are associated with greater belief in and sharing of false, relative to true, COVID-19 headlines. Respondents who are older are more reflective, and do not support the ruling party are better at discerning true from false COVID-19 information."
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"Digital technology, while an important enabler of many COVID-19 mitigation measures, has also contributed to the rise of misinformation and disinformation surrounding the pandemic. The circulation of rumours, conspiracy theories, false claims and misconceptions about the novel coronavirus has had a
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pronounced impact on the world. Leveraging digital tools to facilitate access to reliable (and potentially life-saving) information and reduce exposure to misinformation and disinformation is a new skill that policy makers and communities at large need to master in the context of the events of the past two years.
Some efforts have been successful, while others have faced challenges and stalled. While the situation remains globally fluid and continues to evolve, it is possible to conclude that there is a wealth of innovative applications of ICT for infodemic management. The choice, design and implementation of any given solution or strategy need to be supported through a number of steps that should be coordinated and comprehensive in scope." (Conclusion, page 60)
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"BBC Media Action is helping to reduce the transmission of the coronavirus in Somalia by using a media campaign ‘hello hope: bye bye COVID’ to encourage uptake of preventative behaviours. Informed by research we are challenging attitudes and beliefs around coronavirus transmission and encouragin
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g behaviour change through presenting preventative behaviours as: Being a responsible member of your community; showing you care and respect others; the right thing to do as a Somali. The campaign features: Ten audio PSAs broadcast on national and local radio featuring a witty character called Captain Suleiman, a radio disc jockey who encourages uptake of preventative behaviours while responding to listeners troubles in an ‘agony aunt’ style format. Eight stand-alone video PSAs distributed on TV and social media, produced in a variety of styles and featuring different characters including a caring grandson, a poet, an imam and a visually challenged TV anchor [...] PSAs have reached approximately 4.8 million adults (57% of the Somali adult population), 46% directly and 11% indirectly (see more information on the following pages). Audiences reported that the PSAs had improved their knowledge around COVID-19 preventative measures, with 65% of the PSAs audience reported to have learned ‘a lot’ after watching/ listening to the PSAs. 58% reported to have learned something about ‘handwashing/ hands hygiene’, and 44% reported to have learned something about the importance of wearing a mask. 61% of the audience reported to have discussed the PSAs with other people. This is also a very positive outcome, since discussion within the family/ community is a key driver of behaviour change." (Page 1)
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"Cette évaluation de l’écosystème de l’information vise à établir une compréhension des dynamiques de l’information dans le contexte des populations déplacées dans plusieurs localités du pays : Bangui, Paoua, Bozoum, Berberati, Sibut, Bambari, Ndélé, Kaga-Bandoro et Rafaï. Cette re
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cherche est basée sur des entretiens approfondis et des discussions de groupe focus avec des membres de la communauté des populations déplacées internes vivant dans des camps, des organisations humanitaires et de la société civile, des fonctionnaires et des professionnels, ainsi que des données quantitatives issues de deux enquêtes (face-à-face à Bangui et par téléphone à travers le pays)." (Description de la maison d'édition)
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"Cette évaluation de l'écosystème de l'information documente comment l'information autour de la pandémie de la COVID-19 est produite au Mali ainsi que les pratiques informationnelles des Populations Déplacées internes (PDI) dans les régions de Bamako, Ségou, Sikasso, Mopti et Tombouctou. Ell
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e s'appuie sur des entretiens approfondis et des discussions de groupe avec des membres de la communauté des Populations Déplacées Internes (PDI) vivant dans des camps de déplacés, des organisations humanitaires, des responsables étatiques et des professionnels de l'information ainsi que sur les données quantitatives d’une enquête menée à Bamako et Ségou. Il existe une multitude de médias avec des profils différents. Parmi eux, nous pouvons retenir les télévisions et les radios (publiques, privées, communautaires et confessionnelles), les médias numériques (le web, les médias sociaux), et la presse écrite (journaux quotidiens, publications périodiques) ainsi que les organismes professionnels liés à la diffusion de l'information. La pénétration des médias sociaux peut varier d’une région à une autre. Les populations des villes accèdent aussi plus facilement aux médias sociaux à cause de la limitation géographique de certains fournisseurs. Malgré cette apparente saturation de l'environnement médiatique, l’Enquête Démographique et de Santé (EDS 2018) démontre que 39% de femmes et 31% des hommes de la population malienne en général ne sont exposés à aucun média comme source d'information." (Résumé sommaire)
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"Russia recycled previous narratives and exacerbated tensions in Western society while attempting some propaganda about Russian scientific prowess. Russia’s approach evolved little; it recycled previous narratives, spreading a broad range of COVID-19 disinformation. Evidence supports the theory th
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at Russia seeks to strengthen itself in relative terms by weakening the West, while China seeks to strengthen itself in absolute terms. The Kremlin and the CCP learned from each other. While limited evidence exists of explicit cooperation, instances of narrative overlap and circular amplification of disinformation show that China is following a Russian playbook with Chinese characteristics. Russia is simultaneously learning from the Chinese approach. The largest difference between China and Russia’s information warfare tactics remains China’s insistence on narrative consistency, compared with Russia’s “firehose of falsehoods” strategy. Even with substantially greater resources, this largely prevents Chinese narratives from swaying public opinion or polarizing societies." (Executive summary)
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