"This comprehensively revised and updated fourth edition arrives at a time when the realm of interpersonal communication has attracted immense attention. Recent research showing the potency of communication skills for success in many walks of life has stimulated considerable interest in this area, b
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oth from academic researchers and from practitioners whose day-to-day work is so dependent on effective social skills. Covering topics such as non-verbal behaviour, listening, negotiation and persuasion, the book situates communication in a range of different contexts, from interacting in groups to the counselling interview. Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, and including new chapters on cognitive behavioural therapy and coaching and mentoring, this new edition also places communication in context with advances in digital technology. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. Providing a rich mine of information for the neophyte and practising professional, it is perfect for use in a variety of contexts, from theoretical mainstream communication modules on degree programmes to vocational courses in health, business and education." (Publisher description)
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"Duarte and her team have culled through thousands of data slides of her clients in technology, finance, healthcare, and consumer products, to decode how the highest performing brands communicate with data. DataStory teaches you the most effective ways to turn your data into narratives that blend th
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e power of language, numbers, and graphics. This book is not about visualizing data, there are plenty of books covering that. Instead, you’ll learn how to transform numbers into narratives to drive action." (Publisher description)
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"This workbook provides an overview of the main points contained in the book 'Making Data Talk: Communicating Public Health Data to the Public, Policy Makers, and the Press', as well as practical exercises for applying the book’s concepts and communication principles to your unique situation. The
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first three chapters review basic communication concepts, from analyzing your audience to building a storyline. Chapters 4 and 5 shift the focus from conceptual to practical by introducing guidelines for presenting data, as well as the Organize, Plan, Test, and Integrate (OPT-In) framework developed by the textbook’s authors to aid in planning and executing data-related communications. Chapters 6 and 7 focus on the application of concepts and the OPT-In framework to the real world in scenarios, such as crisis situations or advocacy. The ultimate goal of this workbook—and the book 'Making Data Talk: Communicating Public Health Data to the Public, Policy Makers, and the Press'—is to help you select and communicate quantitative data in ways lay audiences can understand. You will gain the most from this workbook by reviewing its contents in concert with the book 'Making Data Talk: Communicating Public Health Data to the Public, Policy Makers, and the Press', making note of the tips and guidelines it presents, and completing the practical exercises beginning in Chapter 3 to ensure your understanding of the concepts and ability to successfully apply them." (How to use this workbook)
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"This manual was developed and tested as part of the IOM pandemic preparedness for migrants and host communities project. The manual was designed to assist children, adolescents, adults and families living in migrant and host communities and help them cope during and in the aftermath of a pandemic.
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It is important to understand that, people handle difficult situations differently and not all members of a community will cope in the same way. People will experience a wide range of reactions when exposed to distressful events, ranging from the mild to the severe. Some can be amazingly resilient. When a group of people share a difficult experience, some are able to work through it and move on with their lives, while others require more support. The purpose of this training is to revise and strengthen your counselling skills, skills you may not even be aware you possess, as well as refine your communication skills. We will review the steps we use in the process of counselling and practice them in various situations." (Introduction)
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"The first seven chapters in Talking theWalk look in detail at the realities of communicating in partnership. As well as narrative, each chapter contains a number of boxes and tables giving examples or “Practitioner Tips”. Near the start of chapter 7 (pages 58-59), you will find a diagram outlin
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ing the communication aspects of the Partnering Cycle. Chapter 8 comprises nine tools that you can use or adapt for your own purposes. Since the manual is about communication, we invited as many contributors as possible to participate in this project, to demonstrate the collaboration that we saw as a vital ingredient of partnering communication. Woven throughout the manual are think pieces that some of these contributors have written. In addition, chapter 9 contains communication stories and communication case studies reflecting the experience of a range of practitioners in the field." (Page 1)
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"Gespräche und Verhandlungen, aber auch das Regeln von Konflikten und Auseinandersetzungen stehen auf der Tagesordnung von Verantwortlichen und MitarbeiterInnen, die in gesellschaftspolitischen Organisationen Führungsaufgaben wahrnehmen. Wer die Spielregeln und das Handwerkszeug professioneller Ge
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sprächs- und Verhandlungsführung sowie geeignete Konfliktbearbeitungsstrategien beherrscht, kann Gespräche und Verhandlungen erfolgreicher führen. Das Trainingsbuch „Wirkungsvolle Kommunikation“, das nunmehr in der 4. Auflage erscheint, liefert Ihnen einen Leitfaden für Gespräche, Verhandlungen und den Umgang mit Konflikten. Es möchte – wie alle Trainingsbücher der Akademie Management und Politik der Friedrich-Ebert-Stiftung – Personen unterstützen, die an professionellem politischem Managementwissen interessiert sind, um ihr gesellschaftspolitisches Engagement wirkungsvoller und erfolgreicher zu gestalten." (Vorwort)
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"Whether you’re writing, listening, speaking, or attending meetings, communication skills are critical to your success in the workplace. In this book, we’ll look at some of the skills that will enable your communications to be more successful. These include: Understanding the purpose of a commun
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ication; Analyzing the audience; Communicating with words as well as with body language; Giving each communication greater impact." (Introduction, page 5)
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