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Communication with Communities: Walking the Talk. Putting People at the Centre of Humanitarian Response
Arcata, Calif.: Internews (2017), 11 pp.
"To meet the growing needs of disaster-affected communities around the world, we must do more to truly listen to them and tailor our responses accordingly." (Abstract)
Digital Humanitarians: Citizen Journalists on the Virtual Front Line of Natural and Human-Caused Disasters
Journalism Practice, volume 11, issue 2-3 (2016), pp. 213-228
"Eyewitness user-generated content has dominated the study of citizen journalism in crisis and conflict zones. However, the convergence of online networked technologies, like social media, collaborative mapping and real-time information management, gives ordinary people the capacity to commit acts o
...
"Internews has launched a three-part learning module on Boda Boda Talk Talk, the hyperlocal humanitarian information service currently operational in four United Nations Protection of Civilians Sites (PoCs) across the country. Part I of the module focuses on the theory and rationale behind a communi
...
Framing Famine: An Analysis of Media Coverage of the 2011 Famine in Somalia
African Journalism Studies, volume 37, issue 1 (2016), pp. 100-119
"This study examines media coverage of the 2011–2012 famine in Somalia by the websites of BBC News, CNN and Al-Jazeera. Using a combination of quantitative and qualitative content analyses, it explores why coverage of the famine began as late as it did, despite ample evidence of its inevitable unf
...
Mapping Refugee Media Journeys: Smartphones and Social Media Networks
Open University; France Médias Monde (2016), 103 pp.
"Smartphones and digital connectivity are essential for refugees seeking protection and safety in Europe, but they also carry risks for them. This research identified a huge gap in the provision of relevant, reliable and timely digital news and information for refugees on their journeys and upon arr
...
ICT4Refugees: A Report on the Emerging Landscape of Digital Responses to the Refugee Crisis
Bonn; Eschborn: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) (2016), 35 pp.
"By “ICT” we refer to digital devices and systems which are accessible to everyone, be it refugees, civil society groups, humanitarian or development cooperation actors such as private companies. We talk about projects using personal computers, smartphones and tablets which can access the Intern
...
Media as a Form of Aid in Humanitarian Crises
Washington, DC: Center for International Media Assistance (CIMA) (2016), 6 pp.
Lifeline Production Manual: A Guide on How to Make Programming for People Affected by Humanitarian Emergencies
London: BBC Media Action (2016), 26 pp.
"The purpose of Lifeline programming is to make content for people affected by humanitarian crises in order to help save lives and reduce suffering [...] Lifeline programming requires a different approach from conventional newsgathering and reporting. It involves sharing practical, actionable inform
...
Digital Crossroads: Civic Media and Migration
Stuttgart: Institut für Auslandsbeziehungen (ifa) (2016), 60 pp.
"This report examines the uses of digital media among non-governmental organizations (NGOs) working with migrants and refugees primarily in Europe. Based on interviews with leaders at over 20 NGOs, this report documents how organizations are thinking about digital and media literacies for combating
...
Using Media and Communication to Respond to Public Health Emergencies: Lessons Learned from Ebola
London: BBC Media Action (2016), 30 pp.
"This practice briefing sets out what BBC Media Action learned in delivering and supporting health communication in response to the Ebola crisis in West Africa in 2014–15. It has a particular focus on Sierra Leone as this was the hub of the organisation’s response. The paper aims to contribute t
...
Polio Communication Global Guide: A How-To Manual for the Art and Science of Maximising Immunisation Rates Through Communication
Polio Global Eradication Initiative; UNICEF (2016), 33 pp.
"The Polio Communication Global Guide is a how-to manual for planning and building effective mass media and interpersonal communication strategies with the ultimate goal of eradicating polio. This document outlines UNICEF’s global approach to polio communication informed by data and on-the-ground
...
Risk Communication Applied to Food Safety: Handbook
Rome; Geneva: FAO; World Health Organization (WHO) (2016), 87 pp.
"This handbook focuses on practical principles and best practices of risk communication to support risk management of adverse food safety (including quality) events associated with biological, chemical or physical hazards. Food defence and nutritional aspects are outside the scope. Another focus of
...
Managing Social Media During Emergencies Guide
Adelaide: Local Government Association of South Australia (2016), 34 pp.
"This Managing Social Media During Emergencies Guide is designed to assist Councils to better plan, manage and continue to improve the effectiveness of social media use during an emergency event." (Intorduction, page 4)
Big Crisis Data
Cambridge: Cambridge University Press (2016), 224 pp.
"Social media is an invaluable source of time-critical information during a crisis. However, emergency response and humanitarian relief organizations that would like to use this information struggle with an avalanche of social media messages that exceeds human capacity to process. Emergency managers
...
The IFRC and Community Resilience: Communication Guidance for National Societies
Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2016), 25 pp.
"The International Federation of Red Cross and Red Crescent Societies (IFRC) has developed this paper to support Red Cross and Red Crescent staff and volunteers in their communication and advocacy on community resilience. The paper explains the IFRC’s definition of and approach to building communi
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Trends in Risk Communication Policies and Practices
Paris: OECD (2016), 87 pp.
"Good risk communication is crucial for raising awareness among citizens and business about the risks their countries face. However, many countries have seen their risk communication tools fail in the past, leading to persistently low levels of risk awareness, especially in the absence of recent dis
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Estrategia nacional de comunicación de riesgos para emergencias sanitarias y desastres en la República Dominicana
Santo Domingo (DO): Ministerio de Salud Pública (2016), 106 pp.
Disaster Risk Reduction Information Kit for Media
Vientiane Capital (LA): Department of Disaster Management and Climate Change (DDMCC) (2016), 61 pp.
"The media can make a real difference in the way people think about and act on disasters. Reporters, commentators, editors, broadcasters, and all members of the media can do more than just inform and raise awareness about disasters. By exploring the root causes of disasters and their social dimensio
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