"In 2010, Ryan and Matheson (2010) compiled evidence to quantify the importance of communication activities to emergency management. The study involved a comprehensive content analysis of emergency incident and emergency exercise debriefing sessions and reports spanning 2003 to 2008. Six years on, t
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his 2015 study replicates that work to determine the current significance of communication in emergency management. It also identifies trends in issues that occur during emergency events. This study considers recommendations and findings from 22 reviews of recent disaster events and training exercises from around Australia. Using content analysis, 20.4 per cent of the findings relate to issues with communicating with communities. This represents an increase of 1.3 per cent on the 2010 study. Resourcing, skills in social media, and community consultation and engagement feature in the study results". (Abstract)
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"The Listening Groups Module contains the collective knowledge of the Internews South Sudan team gained over three years’ experience managing more than 700 Listening Groups across the country [...] “Part I. Context” describes the information and media landscape in South Sudan, and the value of
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Listening Groups as a tool for communicating with communities, accountability, and adaptive programming. “Part II. Case Study” discusses the implementation of Listening Groups to gather feedback on HIS programs in Juba and Malakal, as well as the Listening Groups organized in Abyei to support Internews’ news and information project in the area. The case studies also cover challenges and lessons learned in order to offer recommendations for future Listening Group activities." (Page 3)
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"Critical gaps in the exchange of humanitarian information include:i) the range of humanitarian messages currently disseminated meets only a part of the communities’ needs [in riverine and coastal areas of Bangladesh], ii) certain messages are ambiguous and people get very limited guidance on how
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to comply withthem, iii) use of some channels (e.g. television) exclude certain groups(e.g. women) and iv) people sometimes cannot comply with the message because of financial and other constraints." (Executive summary, page 8)
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"On 15 May 2017, as a precursor to the annual General Assembly, VOICE hosted an event entitled “Data collection and social media - innovation or challenge for humanitarian aid?”. The event brought together VOICE members, leading practitioners, and academics. The three panellists were Massimo Mar
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elli, Head of the Data Protection Office at the International Committee of the Red Cross, Kristin Bergtora Sandvik, a Research Professor in Humanitarian Studies at the Peace Research Institute Oslo, and Tanya Penny, Communications Director in Disaster Management at World Vision. The panel was chaired by Mags Bird, Strategy Advisor for VOICE member Mission East. The subject of the debate – data and the use of new technologies and social media in humanitarian action – is extremely topical. The panel discussion and the Q&A with the audience that followed it demonstrated that data, social media, and new technologies undoubtedly present many opportunities for data collection and innovation in the humanitarian sector. However, the event also highlighted the many challenges and questions presented by the rise of new technologies that need to be addressed. Challenges/questions arising include potentially upsetting donors or putting communities and staff in danger through misuse of information available through social media tools, issues surrounding data privacy, and the risks communities may put themselves at when using social media." (Summary)
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"This chapter aims to introduce the concept of an information intervention as an example of humanitarian action. Typically associated negatively with government efforts to incite conflict and tension, two case studies are explored-Haiti and Syria-to better understand how state-led information interv
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entions can contribute to the restoration of normalcy (Haiti) and the development of community-led civil society (Syria). Of course, both Haiti and Syria remain in flux, making it difficult to draw firm conclusions on the efficacy of these efforts. That said, in both cases, there is evidence of effectiveness. Reports from Haiti indicate that the information intervention provided a crucial backbone for additional humanitarian relief, without which Haitians would have faced far worse devastation. In Syria, the emergence of a robust civil society sector, despite the fact that nearly half of Syrians are now internally or externally displaced, speaks to the capacity for open communications mediums and technologies to facilitate productive storytelling and information sharing." (Conclusion)
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"In this essay, a different way to approach reporting on natural disasters has been suggested. It requires news reporters and their editors to recognize that there are progressive unions and allied organizations that exist, and because of their rootedness in their various communities across the coun
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try, that they can help provide more honest and accurate accounts of natural disasters than can be gained from government officials and outside NGO staff-members. It has been argued that gaining access through these local organizations can provide approaches to news reporting that actually help the affected community heal, by portraying survivors as active protagonists to overcoming the death and destruction instead of helpless victims." (Conclusion)
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"Two major media revolutions transformed the humanitarian response to disasters facing the Arab Gulf States, namely the 1991 launch of Pan-Arab satellite TV channels, and the 2010 advent of social media. Drawing on her own professional experience, the author argues that both media revolutions have h
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ad positive effects on humanitarian response in GCC countries and the Arab region. She explores the impact of mainstream Pan-Arab satellite TV channels in successful fundraising through telethons and 24/7 news reporting, resulting in an increasing awareness of humanitarian needs. A new public understanding of accountability in the distribution of mobilized resources has also emerged. Obaid has detailed the use of social media and the connections forged between volunteers, donors, and the victims of conflict and disaster. Both facets of the media revolution have the potential to become more relevant and effective in raising awareness of humanitarian crises, delivering relief, and helping the victims recover. Technological empowerment and skills-based media training will facilitate media accessibility and use, and are the ways forward in creating sustained, effective, and timely humanitarian response in the Arab region, and beyond." (Introduction to part 6, page 304)
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"This article examines how three Chinese and two British newspapers sourced content from social media in their coverage of the 2008 Wenchuan Earthquake, the 2013 Ya'an Earthquake, and the 2015 Tianjin Explosion. The media outlets citing of social media content present different patterns in line with
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their political and commercial interests, ideologies, and journalistic values. Diverse images of the three disasters as revealed on social media (social media reality) were constructed in the newspapers' coverage. Journalists gate-keep information from social media and dissolve it into daily disaster reporting, accepting selected aspects of social media reality but rejecting others. Especially in the case of the Chinese newspapers, meeting the needs of domestic political and commercial interest groups, journalists endorse social media content that is favorable to these groups." (Abstract)
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"To meet the growing needs of disaster-affected communities around the world, we must do more to truly listen to them and tailor our responses accordingly." (Abstract)
"In April 2017, Internews conducted a field assessment that investigated access to media and information needs among Sudanese refugees in Yida, Ajuong Thok, and Pamir, a settlement and two refugee camps in the northern part of Unity State, South Sudan. The assessment followed the February 2017 launc
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h of Jamjang 89.4 FM, a community radio station and humanitarian information service, based in Ajuong Thok and covering a 70-km radius. The team was especially interested to examine the extent to which beneficiaries believed that a humanitarian information service was critical to the refugee response. Additional objectives of the research included measuring the level of access to media among Sudanese refugees, identifying their media consumption habits, understanding their information needs, and measuring the demographics of listeners and reach of Jamjang FM’s broadcast." (Executive summary)
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"Andersen explores the definition of humanitarian communication, its history, language, visual renderings, and narrative structures. Building on the historical effects of media depictions and their relationship to aid appeals and public response, the chapter engages the concepts of empathy and compa
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ssion, post-humanitarianism, the formulation of an ironic spectator, the contentious notion of compassion fatigue, the ethics of solidarity, and the articulation of global citizenship. She discusses the challenges that complex emergencies and human suffering pose to journalists, media organizations, and aid agencies, and addresses the media pitfalls and dominant critiques of crisis representation. From early-published photographs of starving children, to contemporary aid appeals for Syrian Refugees, issues of stereotypes and narrative exclusions are understood along a trajectory of historical development and context." (Introduction to part 1, page 10)
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"Piers Robinson revisits the debates over what has been called the "CNN effect," a term that assumes media coverage of crises invariably leads to instigating humanitarian responses. While many claimed that interventions during humanitarian crises were influenced by media reporting of suffering peopl
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e, early research indicated that influence was more conditional and dependent upon factors such as policy uncertainty, the political risks, and costs associated with the intervention. Since 9/11, the emergence of the "war on terror" has seen humanitarianism exploited in order to justify invasions of Iraq and Afghanistan and the co-optation of humanitarian organizations as part of winning "hearts and minds." Even though new communication technologies appear to offer the potential for more effective humanitarian responses, the overall space for genuine humanitarian action would appear to have shrunk by the use of it for manipulative organized persuasive communication (propaganda) purposes in the context of the "war on terror" and the aggressive pursuit of perceived Western interests." (Introduction to part 9, page 502-503)
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"This article examines the diverse factors shaping the involvement of non-governmental organisation (NGO) with humanitarian photography, paying particular attention to cooperative relationships with photojournalists intended to facilitate the generation of visual coverage of crises otherwise margina
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lised, or ignored altogether, in mainstream news media. The analysis is primarily based on a case study drawing upon 26 semi-structured interviews with NGO personnel (International Red Cross/Red Crescent Movement, Oxfam and Save the Children) and photojournalists conducted over 2014-2016, securing original insights into the epistemic terms upon which NGOs have sought to produce, frame and distribute imagery from recurrently disregarded crisis zones. In this way, the article pinpoints how the uses of digital imagery being negotiated by NGOs elucidate the changing, stratified geopolitics of visibility demarcating the visual boundaries of newsworthiness." (Abstract)
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"Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news out
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lets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country’s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria’s civil war, missing Malaysia Flight MH370, andJapan’s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises." (Publisher description)
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"These guides are for media professionals working to help audiences affected by humanitarian crises. They give a brief overview of common humanitarian issues in emergencies. They will help you: understand what kinds of problems your audiences are likely to be facing in emergencies; work alongside re
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lief experts to provide audiences with accurate, relevant and life-saving information." (Introduction)
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