"Written by two practitioners with deep professional experience, this book introduces readers to public interest communications, which takes an evidence-based approach to using strategic communications to drive positive social change. Each chapter includes accessible, applicable insights, exercises
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and real-world examples undergirded by theories and research from a range of academic disciplines: social and cognitive science, communications, systems thinking and human-centered design. The authors provide step-by-step frameworks for practicing public interest communications and illustrate each framework with multiple perspectives through practitioner interviews. Through a focus on fairness and ethics, the book helps readers acquire the mindset of a public interest communicator. This book is an ideal resource for students in strategic communications, health and environmental communications, public relations, journalism, social entrepreneurship, political science and advertising, and in public interest communication courses specifically, who wish to promote lasting change on issues that advance the greater good. Accompanying online materials include worksheets and links to further resources such as videos and podcasts." (Publisher description)
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"Strategic Communication deals with the principles behind strategic communication planning. It covers the professional practice steps involved in researching, planning, writing, evaluating and implementing a communication strategy. This book links strategic communication campaign planning to medium
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and long-term business activity and to how organisations deal with issues. This thoroughly revised third edition includes: New international cases and professional exercises that will enable students to work through the cases and apply theory to real-life situations; New discussion questions on important aspects of campaign planning; exercises that encourage students to think more broadly about communication strategy and work through the particular aspects of a strategy; In Theory panels that highlight key theories and demonstrate important links between theory and practice Accessible and comprehensive, this is an essential text for students of professional communication and professionals transitioning into the field of Strategic Communication"--
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"Ziel des Buches ist es, ein grundsätzliches Verständnis zu schaffen und methodische Herangehensweisen darüber zu vermitteln, was erfolgreiche Kommunikation in diesem Branchenkontext auszeichnet und welche Wirkungen sich mit Kommunikation erzielen lassen - veranschaulicht an vielen Fallbeispielen
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aus der landwirtschaftlichen Praxis. Auf diese Weise schlägt das Buch eine Brücke zwischen Kommunikationsmanagement und Agrarwirtschaft und damit zwischen allgemeiner Theorie und branchenbezogener Anwendung." (Verlagsbeschreibung)
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"While there are many books, digital libraries, workshops, and presentations on individual aspects of communications for social impact, few resources succinctly cover the broad spectrum of communications needs for this field. To determine the content of the Toolkit, we conducted national qualitative
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and quantitative surveys with small, medium, and large organizations, leaving us with a snapshot of what communicators need today and how those needs have changed over time. The result is a book whose content is directed by the people it was intended to serve. This book is developed as a guide to help you find the best approaches, messages, and vehicles for reaching all of your key audiences. It is not meant to be a textbook or a definitive source on any one topic, but rather an overview of what you, as a social impact leader, need to know to navigate your way through the myriad of communications approaches—from branding your organization and developing your communications plan, to choosing the right tactics and measuring your results. First published in 2002 and now in its 4th edition, this book has undergone a major revision to reflect the latest strategies, trends, and opportunities, both in the field of communications and in the field of social impact more broadly. We’ve borrowed ideas from other fields, incorporating best practices from both small business and the corporate world. We know from experience that a balance of tried-and-true and fresh approaches can help organizations achieve even greater results." (Introduction, pages ix-x)
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"Queremos entender la comunicación y el acceso a la información como medios para la conquista de otros derechos. Hay innumerables rutas que podríamos tomar para llegar a este destino; la elegida acá es la que entiende la comunicación como un ecosistema complejo que debe estar imbricado en la co
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ncepción, ejecución y retroalimentación de las políticas públicas. Piense en una política pública cualquiera. En una democracia, ¿cuál es el momento T0 de esta política pública? La respuesta es el proceso electoral. Es allí donde la sociedad decide cuáles propuestas quiere ver implementadas y cuáles no. ¿Hay comunicación en esta etapa? ¿Y el momento T1? Una vez electos, los tomadores de decisiones deben empezar el proceso de planificación de las políticas que van a implementar. De nuevo, ¿está presente la comunicación aquí? Y continuemos… T2: aprobación legislativa. T3: implementación/ejecución. T4: monitoreo y evaluación. T5: retroalimentación y reinicio del ciclo electoral. En cada una de las etapas del diseño e implementación de una política pública cualquiera, hay palabras clave presentes: información, participación, diálogo, empoderamiento, mitigación de riesgos, corrección de rumbos, rendición de cuentas… En todos estos quehaceres hay robustos aspectos comunicativos y de acceso a la información. A estas alturas, usted, lector juicioso, se estará preguntando: ¿por qué todo este esfuerzo para subrayar lo obvio? Y es aquí donde reside el segundo pilar de esta caja de herramientas y estrategias: aunque parezca evidente, la comunicación, comprendida en su complejidad, diversidad y amplitud, debe estar incorporada en la ruta integral de las políticas públicas; cambiar este escenario es central para la eficiencia misma de las políticas que buscamos implementar." (Introducción, página 8-9)
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"Today, social-issues storytellers are sharpening their craft, while funders with finite resources focus on reach, and strategic innovators bring more robust evaluation tools. Friesen illuminates the spark at the core of these three pursuits. Structured around stories from the front lines, Story Mon
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ey Impact reveals best practices in the areas of documentary, digital content, and independent journalism. Here you will find six key story ingredients for creating compelling content; six possible money sources for financing your work; six impact outcome goals to further your reach; seven practical worksheets for your own projects." (Back cover)
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"La idea fundamental que gira esta obra es la de justicia social dentro de la libertad y la solidaridad. Alarmados por los sintomas del caminar acelerado de la sociedad humana hacia el “admirable mundo nuevo“, de Aldous Huxley, en virtud de los efectos racionalizadores, disciplinadores y uniform
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izadores de la tecnología, los autores creen necesario alertar sobre el peligro de que una sociedad de colmena y hormiguero, dotada de solidaridad impuesta, pero carente de libertad y de justicia, pueda constituir la única alternativa para el futuro. En una sociedad así, la comunicación es, al mismo tiempo, el alfa y el omega. Constituye el plasma vinculador que permite la participación y la solidaridad, interpretada como comunión, representa el camino natural hacia el ideal de ia unidad universal." (Contratapa)
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"In July 2013, 13 think tanks in Ethiopia, Ghana, Kenya, Nigeria, Tanzania, and Uganda embarked on a mission to strengthen their Policy Engagement and Communications (PEC) capacity. Over the course of 15 months, the think tanks worked with a mentor to diagnose their capacity needs and develop a PEC
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workplan to strengthen their knowledge and capacity. Work included designing and refining communciation strategies, engaging peers and external stakeholders, and leveraging tools to sharpen their strategic messaging and outreach. Our hard work resulted in the creation of new tools, skillsets, and shared lessons and strategies. This toolkit is a collection of the knowledge generated over the course of our work. It is intended to help our 13 think tanks - and many others - continue excelling and improving in their PEC abilities. It contains guiding principles, tips and suggested approaches to help better plan, package, disseminate and evaluate PEC strategies." (Introduction)
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"This report reviews and highlights some key issues in the current debate on development communication. To do so it draws on experiences and inputs from members of the Informal Network of Development Assistance Committee (DAC) Development Communicators (DevCom) [...] The report starts by looking at
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one of the fundamental elements regarding development communication: the monitoring of public support [...] the report then looks at communications strategies. Whereas only a few years ago they were somewhat rare among development ministries and agencies, they are now becoming common currency. Some are on their third or fourth generation and others have developed specific strategies (e.g. for the use of new media). This professionalisation of development communication is also seen in the next section, which covers the question of the measurement of the impact of these communications strategies and activities. Evaluation in this type of area is always challenging, and often ends up being built on the measurement of activities and output (and less on impact and effect)." (Executive summary)
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"Esta guía aclara conceptos y brinda herramientas prácticas para identificar las fortalezas y los desafíos que puede enfrentar una organización en materia de comunicación interna y externa. Se trata de una guía práctica que se centra en cómo pasar del análisis de la situación a la acción
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a través de un proceso en distintas etapas. De ahí que la propongamos como unaherramienta orientada hacia los siguientes aspectos: Definir un diagnóstico comunicacional y su utilidad; Detallar acciones concretas para realizar un diagnóstico comunicacional de su organización; Orientar la reflexión y el diseño de estrategias de comunicación adaptadas a sus necesidades; Ofrecer herramientas para la realización de su proceso de diagnóstico comunicacional y la elaboración de una estrategia correspondiente." (Página 1)
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"This Learning Note is published by the Operational Communications Division in the World Bank’s External Affairs Vice Presidency. It aims to help task managers communicate with service providers as they prepare for an urban water supply reform project. The focus is on how strategic public communic
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ation programs can help governments and stakeholders improve the delivery and sustainability of water supply services. The note will also be helpful for government officials, policy makers, utility managers, communication specialists, and NGOs who are navigating the social and political issues associated with water reform and who want to improve the commercial viability of the services. It does not prescribe solutions for how services should be delivered, but examines how integrating strategic communication programs into the broader reform agenda can help achieve better development results." (Background, page V)
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"This Guide offers advice about the role, relevance and use of communication for implementing Access and Benefit-sharing (ABS) systems at the national level. It provides an overview of communication considerations, approaches and methods for the different phases of ABS implementation. Establishing A
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BS policies, regulations, institutions and mechanisms is a process of social change. Well-designed communication strategies will help you manage the change effectively, and efficiently." (Introduction)
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"Uno de los propósitos de este manual es invitarles, por un lado, a pensar la comunicación más allá de los medios y el uso instrumental de las tecnologías de la información. De lo que se trata es de pensar la comunicación, como diría Rosa Maria Alfaro, como un proceso mediante el cual se cre
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a y estimula el diálogo, la discusión, la toma de conciencia sobre la realidad social, la propia identidad cultural, la confianza, el consenso y el compromiso entre las personas con aquellas apuestas éticas que se afirman en el horizonte de ser y construir comunidad. Por otro lado, intentamos compartir la idea de que la comunicación no es solo un asunto de comunicadores. Por lo tanto, deberíamos incorporarla como un componente estratégico y transversal en el quehacer de nuestras organizaciones, de modo tal que pensemos y actuemos comunicacionalmente. Desde esta perspectiva, este manual incluye criterios éticos y metodológicos, así como herramientas prácticas para construir estrategias de comunicación desde las organizaciones que están articulando la ética y la misión cristiana con el cambio social y la incidencia en la solución de los problemas estructurales de nuestra sociedad." (Introducción)
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"This toolkit is geared towards helping food security professionals develop a communication strategy and communicate more effectively with their target audiences. Specific sections of the toolkit focus on policy makers and the media, because of the important role they play in implementing and influe
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ncing food security policies. The toolkit also looks at specific information products such as policy briefs, reports and early warning bulletins, and suggests ways to structure and improve them. A section on writing effectively, which focuses on grammar and style, makes sure that written documents are easy to read. Finally, the toolkit gives tips for using the internet, social media and Web 2.0 tools [...] While aimed at professionals working in food security related fields, the lessons in this toolkit can easily be applied to many other fields." (Introduction)
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"Para los que trabajamos en la Representación Patagonia de la Fundación AVINA Argentina fue una oportunidad extraordinaria poder acompañar, muy próximos, a un puñado abierto y generoso de ciudadanos de San Carlos de Bariloche que decidió incidir directamente en el proceso de la reforma de su C
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arta Orgánica. Ello les significó organizarse, capacitarse, obtener recursos, planificar, evaluar durante la marcha y ejecutar una gran variedad de acciones para cumplir con las metas que se fijaron oportunamente. El resultado fue exitoso pues, sobre todo, a través del grupo que conformaron: Vecinos por la Carta, adquirieron una enorme experiencia ciudadana, afianzaron sus relaciones y confianzas mutuas y, más aún, lograron que al menos unos veinte artículos del nuevo texto legal reflejara sus propuestas. También trabajaron para que el Reglamento Interno de la Convención contribuyera decididamente a la participación de todo quien lo quiso hacer. Desde las incipientes reuniones preparatorias quedó en claro que una de las herramientas principales que deberían emplear con profesionalismo, astucia y perseverancia era los medios de comunicación social convertidos como tales pues, los mismos, también contribuyen a informar, formar opinión, alentar intercambios de ideas y pueden llegar a incidir en las reflexiones y propuestas de quienes deben, en última instancia, votar a favor o en contra de las decisiones colegiadas. Entonces comenzó la búsqueda de un conocedor en la materia y, afortunadamente, encontraron a Noelia García Villamil quien, con entusiasmo y ciencia, asumió la tarea de asistir a Vecinos por la Carta en cuanto a la planificación, preparación, ejecución y evaluación de un Plan específico con respecto a los medios de comunicación social como extraordinarios vehículos de información y debate de acceso público. Una vez finalizado el notable proceso de incidencia pública, a través del involucramiento activo y responsable de ciudadanos, Vecinos por la Carta y la Fundación AVINA seguimos mancomunados, con el acompañamiento de Silvana De Falco y los aportes de Ramiro Fernández. Este libro es una sistematización de la tarea realizada exitosamente que busca, entre otras cuestiones, difundir lo realizado para que otros pobladores perciban la importancia de contar con el concurso de profesionales en la materia, analizar el comportamiento de los distintos diarios, cotejar los contenidos y las formas de la inserción en las páginas publicadas, la gravitación pública del grupo autoconvocado con relación a los partidos políticos con abundantes recursos económicos y humanos, etcétera." (Prólogo, páginas 9-10)
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"This guide is for trainers of media workers and government officials in the strategic communication of major development objectives. It is intended to improve the skills of media practitioners and policy makers by helping them create and disseminate policy information in ways which are accessible t
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o different constituents. It also highlights the importance of giving citizens space to react, comment and interact with policy decisions in real and creative ways. As such the guide is at the centre of a regional project set up by the conflict transformation NGO Search for Common Ground (www.sfcg.org), and supported by the Ministry of Foreign Affairs of the Finnish Government. The project, 'Radio: A Platform for Peacebuilding (RAPP)', which includes the website www.radiopeaceafrica.org, covers seven West and Central African countries. The project's overall objective is, to improve the population's access to information about policies and decisions that affect their lives [...] The RAPP project has undertaken media sector mappings in the seven countries. Media sector mapping (MSM) is a tool that identifies how information is generated and communicated to citizens and how they in turn use this information to participate in the implementation of government policies. The findings of the MSMs suggest that few governments are successfully communicating their major development policies to the citizens. They therefore run the risk that the policies will never take hold, and the essential reforms will not occur, so increasing the risk of conflict. Once citizens are able to become involved in policy decisions and programmes which affect their lives, rather than being viewed and treated as the simple (and grateful) recipients of largesse from above, these policies take on a more meaningful existence - one in which strategies are created, and decisions are made by the people who are most affected by them. In this model strategic communication becomes a key component of the development process, meaning that communication is a dialogue, from the government to the people and from the people to government (vertical communication), as well as allowing for communication across society from one community to another (horizontal communication)." (Introduction)
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"This paper provides a practical overview of how an agency may work with the media to win the support of the public in the fight against corruption. The first part explains why anti-corruption agencies need to take the media particularly seriously, how the media communicate, and what effects they ha
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ve on the public. Case studies illustrate all of these points—showing, for instance, how the media can distort the reality of corruption by following their own preformed perceptions of a corruption case. Government agencies can set things straight only by providing sufficient and clear information, and by working closely with the media to ensure the message is accurate.
The second part of the paper focuses on the role of public opinion in the fight against corruption. Public opinion can be a powerful tool in promoting an agency’s work—or in bringing about its downfall. If citizens misunderstand the issue, they are unlikely to support the fight against corruption. But if public opinion is in favor of an anti-corruption agency the people are able to change their country’s culture. The media can shape public opinion and, most of all, change norms about corruption. Here is an example: Communication campaigns can show that it not only is illegal to pay bribes to public officials, but also is immoral and does real harm to the community. This message can encourage the public to change the expectation of bribes and to resist demands for them—one more step in the fight against corruption. In India, for instance, anti-corruption efforts led to the printing of the “zero-rupee” note with a picture of Gandhi on its face. These notes were given to bribe seekers to shame them.
In the context of public opinion, it also is important that anti-corruption agencies understand the role of journalism and the conditions under which journalists work. Their reporting directly influences the perceptions and opinions of the public. Because of economic and other pressures, journalists often tend to simplify or dramatize stories—and that can produce the wrong perceptions among their audiences. Again, this paper provides real-world stories that show the impact of journalism on public opinion." (Introduction, pages 1-3)
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