"This paper will use the example of the approach taken by UK Community Radio station, 'Future Radio' to obtain both quantitative data primarily through street surveys and qualitative data through on-line questionnaires, exploring why the station felt such research to be both necessary and beneficial
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. Showing how reasonably accurate data can be obtained on a cost-effective basis, issues of accuracy and practical difficulties will also be explored. Finally, the paper will examine some of the opportunities and challenges raised by the changing nature of radio listening and interaction brought about by new methods of consumption such as Internet streaming and mobile 'smart-phone' applications." (Abstract)
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"For community radio stations, one important gauge of relevance is the Popularity of their programming outputs, as without evidence of this it is difficult to justify providing access to scarce broadcast frequency resources. In part, the popularity ofprogramming outputs can be assessed through varia
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nts of the type ofquantitative research carried out for larger stations by the Radio Joint Audience Research Limited (RAJAR). However because such research ‘does not produce listening figures for a particular Programme on a particular day‘ (Lister et al 2010: 67) it cannot provide detailed qualitative data concerning how satisfied individuals are with the speciflc content of Particular programming. More broadly, its generic audience sample is not best suited to surveying niche listening, such as, for example, to minority language outputs. With the above in mind, how might individual community radio stations approach the issue of audience research so that they can obtain cost-effective and reasonably reliable data suitable for their needs? The following case study examines the approach taken by one particular community radio station serving a ‘community of place' that is the city of Norwich in the east of England." (Page 349)
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"Surveys enjoy great ubiquity among data collection methods in social research: they are flexible in questioning techniques, in the amount of questions asked, in the topics covered, and in the various ways of interactions with respondents. Surveys are also the preferred method by many researchers in
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the social sciences due to their ability to provide quick profiles and results. Because they are so commonly used and fairly easy to administer, surveys are often thought to be easily thrown together. But designing an effective survey that yields reliable and valid results takes more than merely asking questions and waiting for the answers to arrive. Geared to the non-statistician, the Handbook of Survey Methodology in Social Sciences addresses issues throughout all phases of survey design and implementation. Chapters examine the major survey methods of data collection, providing expert guidelines for asking targeted questions, improving accuracy and quality of responses, while reducing sampling and non-sampling bias. Relying on the Total Survey Error theory, various issues of both sampling and non-sampling sources of error are explored and discussed." (Publisher description)
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"Rating the Audience is the first book to show why and how audience ratings research became a convention, an agreement, and the first to interrogate the ways that agreement is now under threat. Taking a historical approach, the book looks at the evolution of audience ratings and the survey industry.
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It goes on to analyse today's media environment, looking at the role of the internet and the increased difficulties it presents for measuring audiences. The book covers all the major players and controversies, such as Facebook's privacy rulings and Google's alliance with Nielsen." (Publisher description)
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"How could Western broadcasters during the Cold War learn about their audiences in the USSR when they were denied the possibility of conducting surveys within the country? In response to this quandary, second-best approaches were developed at Radio Liberty employing interviews with travellers outsid
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e the country and a sophisticated computer simulation program to draw estimates on audience size, composition and behaviour. In time, it became possible to validate the success of this approach through comparisons with internal survey work, both before and after the breakup of the Soviet Union. This paper overviews the methodology used and a sample of the findings." (Summary)
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"This essay analyses the role of audience research as a change agent in media development interventions in Afghanistan. It analyses how audience research in transnational contexts involves a complex set of intercultural negotiations and translations that contribute to the enduring relevance and sust
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ainability of the highly popular Afghan radio soap opera New Home, New Life. This is a ‘development drama’ that has been broadcast across Afghanistan since 1993. It is based on BBC Radio 4’s The Archers and produced by BBC Afghan Education Projects (BBC AEP). Audience research has been vital to forging a dynamic relationship between the creative teams who make the drama, the donors who pay for it, and the audiences who consume it. The article addresses three broad themes. First, we outline how data gathered in formative audience research, prior to the creation of the drama, provides the creative team with the dramatic raw material for the radio serial. The extensive qualitative data gathered by Afghan researchers in local milieux is translated so as to enable culturally diverse teams of writers and producers to ground the serial narratives in the lived experiences of its audiences, and to introduce multiple local perspectives on development issues. Second, we show how evaluative audience research, data gathered in the postproduction phase, plays a key role in providing critical audience interpretations of New Home, New Life’s dramatic themes. In so doing, it creates feedback loops that allow audiences to become active participants in the ongoing creation of the drama. The research designs and devices, developed over the last two decades to document the changing life-worlds of Afghan citizens-cum-audiences, are part of an ongoing set of transcultural encounters that contribute to strengthening the social realist appeal of the drama and to calibrating how far any given storyline can be pushed in terms of cultural propriety. Third, we examine how during periods of military conflict, when routine audience research becomes dangerous or impossible and audience feedback loops are disrupted, the writers and producers have to rely on their own personal and political experiences, often with unpredictable ideological consequences. We draw attention to the limitations and challenges of making dramas for development in highly charged politicised and postcolonial contexts. While, development dramas may be a cheap and effective way of dealing with certain informational needs, such as landmine awareness, they cannot redress social and structural inequalities or, as Western donors wish, eradicate opium cultivation." (Abstract)
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"This article examines the changing ways in which intelligence about the BBC’s international audiences has been gathered and used since the advent of the Empire Service in 1932. It is written from the perspective of a former Head of Audience Research (1982-96) at the BBC World Service. In BBC dome
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stic broadcasting, the appointment of Robert Silvey in 1936 led to the daily collection throughout the UK of the most comprehensive national audience data anywhere in the world. For international broadcasting such systematic detail and regularity was out of the question. The listeners were widely scattered and thinly spread. Survey research of any kind was difficult, expensive or impossible. Moreover, many parts of the world to which the BBC World Service (BBCWS) broadcast were closed to any systematic local research, either because no local facilities to do research existed or because of legal or governmental prohibitions. At the start of BBC Empire Service spontaneous feedback from listeners’ letters was the main source of information. Research was also carried out using questionnaires sent by international mail to listeners who had written to the BBC. Face to face surveys in target areas were conducted from 1944, but coverage was patchy and limited by lack of resources. During the 1970s and 1980s it was conclusively shown that letter writers are unrepresentative of the whole audience. The need to have more representative data about audiences led to a massive increase in funding for quantitative research, especially under John Tusa, the Managing Director of the World Service from 1986 to 1992. Tusa increased the amount available to spend on research more than twenty-fold. As well as quantitative research using surveys of adult populations in all parts of the world (only a tiny number of countries today remain closed to all research) qualitative work is now also regularly commissioned. The global success of the BBC World Service is a result of the fact that it developed better intelligence about audiences than all other international broadcasters." (Abstract)
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"La idea de este libro pretende cumplir dos propósitos: por un lado desarrollar un aspecto didáctico para todos aquellos estudiantes de medios o productores de programas, que recién toman contacto con este indicador y hacerles saber, de manera simple, clara y básica, que es exactamente el rating
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de televisión, como se calcula, cuales son los diferentes aspectos de análisis, y cómo se utiliza, tanto desde el punto de vista de un medio televisivo emisor, como desde la perspectiva de un anunciante o agencia de publicidad. Por el otro lado, relatar todo lo que he aprendido en estos años: el mundo que gira en torno al rating, los mitos, prejuicios, verdades y mentiras sobre las diferentes metodologÃas de medición, muchas veces erroneamente idealizadas y otras injustamente criticadas. Asà como también la calidad de las instituciones que realizan las mediciones. En otras palabras, explicar con propiedad lo estrictamente técnico y profesional, y alternarlo con la historia - tal como la he venido recopilando en mi memoria durante todos estos años - de como ha sido el camino recorrido por las empresas que se dedicaron a medir y comercializar el Ãndice y el tortuoso mundo que rodea al rating." (Prólogo, página 9-10)
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"In this chapter we outline the principles and techniques of audience research including qualitative and quantitative methods and techniques and how to understand and interpret Rajar (Radio Joint Audience Research Limited) surveys. We look at some critical perspectives on audience research methodolo
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gies and some of the problems of audience measurement for small-scale and community stations. Finally we discuss what radio managers might learn from media academics." (Summary)
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"Audience research should be an essential part of every broadcasting venture. However, many non-Commercial radio stations hardly do audience research. Often this is due to a lack of human resources and to a large extent also a lack of understanding and awareness of the nature, benefit, and role of a
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udience research. By taking into consideration the special nature of non-Commercial Christian local radio stations in Norway, this research shows how these radio stations can simplify and adapt some of the available research methods to their needs and budget. After discussing, evaluating, and adapting surveys, panel studies, focus groups, and in-depth interviews, two of the methods are tested in two different radio stations. At the end of the discussion, a research toolbox is presented, which provides the stations with a plan for audience research over a three-year period." (Back cover)
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"This study focuses on the trepidations, concerns and pitfalls audience researchers face when carrying out fieldwork studies in the Arab world. Based on extrapolations and detailed observations from field research projects, combining surveys, focus groups and interviews, this article has outlined fi
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ve main challenges in the process of audience research in the region: (1) recruitment strategies, (2) time issues, (3) group dynamics, (4) gender issues in interviews and (5) the significance of culture. In dealing with regional media audiences, researchers confront challenges ranging from hostile attitudes, suspicions of researchers' motives and even outright distrust to overzealous collaboration. Beyond these political/cultural factors, socio-economic considerations, such as literacy rates, not only affect respondents' self-reports and response rates, but may fundamentally skew the recruitment process. While some of these challenges are rooted in the practice of audience research irrespective of cultural setting, sociocultural and political realities create challenges specific to the region." (Abstract)
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"This report aims to 'assist radio stations to understand formative target audience research and enable them to conduct such research'. The report is primarily based on the experiences with Focus Group Discussions (FGD's) of five South African community radio stations. The publication contains an in
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troduction to the history and situation of community radio stations in South Africa, followed by five detailed case studies. Besides general information about these community radio stations, the case studies picture and quote the opinions of the FGD participants on language use, programme content, listeners' participation, and other topics related to the programme and management of the radio stations they listened to. The publication is not a research guide, but gives concrete examples of the benefits which community radio stations can derive from audience research." (commbox)
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"Anthropological research methods are characteristic of much of the investigation of remote Indigenous media production in Australia and have enabled the voices of some Indigenous audiences to be heard. However, these approaches generally have been concerned with the social organisation of productio
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n in remote communities with audiences seldom, if ever, the focus. This absence was one of the driving forces behind a qualitative study of audiences for Indigenous broadcasting in Australia on which this discussion is based. The article underlines the central place of audiences in media research and the importance of considering methodology as an integral part of the research process. It outlines the range of strategies and techniques used to gather data for the first comprehensive Australian study of audiences for Indigenous radio and television which confirmed the critical cultural role being played by these media in the face of continuing mainstream media stereotyping." (Abstract)
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"This is the 'concise edition' of 'The Guide to Researching Audiences'. It is a shorter version of the main Guide, designed to provide an easily accessible summary of the key principles of audience research and some practical information. The full version of the Guide contains more detailed informat
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ion than this concise edition, but they are laid out in exactly the same way to make it easy for you to follow [...] The Guide sets out the basic principles of audience research. These can be followed regardless of the type of service or audience, and will help you to conduct audience research more effectively (better results) and efficiently (lower effort), with fewer problems and unforeseen complications. They provide the building blocks to enable you to design, conduct and apply your own audience analysis research. What this Guide will not provide you with is a ready-made audience analysis programme specifically designed for your service." (Introduction)
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